Customer Support Management


  • Inbound Management
  • Transport Management
  • Warehouse Management
  • Customer Support Management
  • Data Warehouse Management
  • KPI reporting

Skanlog provide customer services (CSM) with own personnel. This includes receipt and confirmation of EDI orders, receipt and registration of orders by fax and e-mail.

CSM maintain day to day contact with customers regarding replacement of products, deliveries and couriers. We receive and investigate returns and claims on behalf of our customers.